The New Nintendo 3DS and New Nintendo 3DS XL (known as New Nintendo 3DS LL in Japan) are updated revisions of the 3DS and 3DS XL that were first unveiled during a Japanese Nintendo Direct presentation on August 29, 2014. The new models feature a more powerful processor, face tracking for improved 3D viewing angles, additional ZL/ZR shoulder buttons and a new "C-Stick" pointing stick that are comparable to and backward compatible with games that support the Circle Pad Pro, colored face buttons inspired by those of Super NES controllers, automatic brightness adjustment, microSD storage, larger batteries, and integrated near-field communications support for use with Amiibo products. The regular-sized New Nintendo 3DS also has slightly larger screens than the prior model, and a suite of interchangeable faceplates.[125][126]
As with its predecessors, the New Nintendo 3DS is compatible with existing DS and 3DS titles. Some software titles, such as Xenoblade Chronicles 3D and Super Nintendo Entertainment System games released for Virtual Console, are specifically optimized for the device and its upgraded processor and are incompatible with the earlier 3DS and 2DS models.[127][128][129]
The systems were released in Japan on October 11, 2014, in Australia and New Zealand on November 21, 2014,[130][131] and at retail in Europe and North America on February 13, 2015. Only the XL version was made available in North America at launch,[127][128] though the smaller model was later released in a series of limited edition bundles.[132]
We have a 30-day return policy for all Brand New Items, which means you have 30 days after receiving your item to request a return.
We have a 30-day replacement policy for all Pre-Owned Items, which means you have 30 days after receiving your item to have any malfunctioning part replaced with another of the same item.
To be eligible for a return of a Brand New Item, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us by calling the store at (518) 823-4471. If your return is accepted, we can either send you a return shipping label to your email address used for the purchase, as well as instructions on how and where to send your package, we will deduct the cost of the return shipping label from your final return value. Alternatively, you can use your own shipping method to return the items. Any items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question by calling the store at (518) 823-4471.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.