Pokémon Sword & Shield - Switch
Get ready for the next Pokémon adventure in the Pokémon™ Sword and Pokémon™ Shield games.
A new generation of Pokémon is coming to the Nintendo Switch™ system. Begin your adventure as a Pokémon Trainer by choosing one of three new partner Pokémon: Grookey, Scorbunny, or Sobble. Then embark on a journey in the new Galar region, where you’ll challenge the troublemakers of Team Yell, while unraveling the mystery behind the Legendary Pokémon Zacian and Zamazenta! Explore the Wild Area, a vast expanse of land where the player can freely control the camera. Team up with three other players locally or online in the new multiplayer co-op Max Raid Battles* in which players will face off against gigantic and super-strong Pokémon known as Dynamax Pokémon.
Certain Pokémon can even Gigantamax to gain a new look and a powerful set of G-Max moves. But there’s more to being a champion than honing your battle skills: you can pick your own clothes and get a new hairdo while visiting the stores in town, so you can be the trainer you want to be. Throughout your journey, you’ll encounter newly discovered Pokémon as well as familiar ones that will look a little different in their new Galarian forms! For another way to level up your Pokémon, assign them Poké Jobs to complete, and for fun, you can even play with your Pokémon in Pokémon Camp!
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We have a 30-day return policy for all Brand New Items, which means you have 30 days after receiving your item to request a return.
We have a 30-day replacement policy for all Pre-Owned Items, which means you have 30 days after receiving your item to have any malfunctioning part replaced with another of the same item.
To be eligible for a return of a Brand New Item, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us by calling the store at (518) 823-4471. If your return is accepted, we can either send you a return shipping label to your email address used for the purchase, as well as instructions on how and where to send your package, we will deduct the cost of the return shipping label from your final return value. Alternatively, you can use your own shipping method to return the items. Any items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question by calling the store at (518) 823-4471.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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