Characters, Portal, Etc. Not Included
Capture Evil. Unleash Good. Kaos has blown up the walls of the feared Cloudcracker Prison freeing the most notorious villains in Skylands. it's up to you and the Skylanders to find and capture them. using Traptanium, a magic material that can harness the power of the Elements, you have the amazing ability to trap the villains and return them to Skylands to fight for you! Begin the ultimate adventure as you explore Skylands in search of the escaped villains! Starter Pack includes: 1-Video Game, 1-Traptanium Portal, 2-Skylanders Figures, 2-Traps, 1-Character Collector Poster, 2-Sticker Sheets with Secret Codes and 2-Trading Cards. Build the ultimate Trap Team - Over 60 Skylanders to collect and 40+ villains to capture. Sticker Sheets with Secret Codes Enjoy stickers of your favorite Skylanders. Place the names and codes on the Character Collect Poster to track your collection. The secret codes can be used in the Skylanders Lost Islands and Skylanders Collection Vault Apps. Trading Cards. Learn more about each Skylander's powers and abilities.
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We have a 30-day return policy for all Brand New Items, which means you have 30 days after receiving your item to request a return.
We have a 30-day replacement policy for all Pre-Owned Items, which means you have 30 days after receiving your item to have any malfunctioning part replaced with another of the same item.
To be eligible for a return of a Brand New Item, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us by calling the store at (518) 823-4471. If your return is accepted, we can either send you a return shipping label to your email address used for the purchase, as well as instructions on how and where to send your package, we will deduct the cost of the return shipping label from your final return value. Alternatively, you can use your own shipping method to return the items. Any items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question by calling the store at (518) 823-4471.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.