After Oceanic Air flight 815 tore apart in mid-air and crashed on a seemingly deserted Pacific island, its survivors were forced to find inner strength they never knew they had in order to survive. The band of friends, family, enemies and strangers has become reluctant heroes who must work together against the cruel weather and harsh terrain if they want to stay alive. Danger and mystery loom behind every corner on the island, and those they thought could be trusted may turn against them. Even heroes have secrets. As a passenger of Oceanic flight 815, you survived the crash and find yourself on an uncharted island somewhere in the Pacific Ocean. As you begin to unravel mysteries of the island, you begin to discover secrets of your own. You will have to understand your past mistakes in order to survive and find your way home. Confront your dark past, seek your redemption, and ultimately find a way home. Explore familiar locations, unravel mysteries, and interact with the main characters from the show. Survive the challenges that the island throws at you: Solve puzzles, outsmart enemies, battle the smoke monster, and overcome many other challenges to survive the island and come out alive. [Ubisoft]
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We have a 30-day return policy for all Brand New Items, which means you have 30 days after receiving your item to request a return.
We have a 30-day replacement policy for all Pre-Owned Items, which means you have 30 days after receiving your item to have any malfunctioning part replaced with another of the same item.
To be eligible for a return of a Brand New Item, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us by calling the store at (518) 823-4471. If your return is accepted, we can either send you a return shipping label to your email address used for the purchase, as well as instructions on how and where to send your package, we will deduct the cost of the return shipping label from your final return value. Alternatively, you can use your own shipping method to return the items. Any items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question by calling the store at (518) 823-4471.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.