Sony Interactive Entertainment, Insomniac Games, and Marvel have teamed up to create an authentic Spider-Man adventure. This isn’t the Spider-Man you’ve met or ever seen before. This is an experienced Peter Parker who’s more masterful at fighting big crime in Marvel's New York. At the same time, he’s struggling to balance his chaotic personal life and career while the fate of millions of New Yorkers rest upon his shoulders.
The worlds of Peter Parker and Spider-Man collide in an original action-packed story. In this new Spider-Man universe, iconic characters from Peter and Spider-Man’s lives have been reimagined, placing familiar characters in unique roles.
One of the most compelling things about Spider-Man is just when Peter Parker and Spider-Man's worlds collide, and we've tried really hard to weave the two stories together to create a story that is not necessarily just a Super Hero story but a human story as well.
— Jacinda Chew, Art Director
We have a 30-day return policy for all Brand New Items, which means you have 30 days after receiving your item to request a return.
We have a 30-day replacement policy for all Pre-Owned Items, which means you have 30 days after receiving your item to have any malfunctioning part replaced with another of the same item.
To be eligible for a return of a Brand New Item, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us by calling the store at (518) 823-4471. If your return is accepted, we can either send you a return shipping label to your email address used for the purchase, as well as instructions on how and where to send your package, we will deduct the cost of the return shipping label from your final return value. Alternatively, you can use your own shipping method to return the items. Any items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question by calling the store at (518) 823-4471.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.