Partner up with Pikachu to catch and collect Pokémon on a rich and vibrant adventure in the Pokémon™: Let’s Go, Pikachu! game – available now on the Nintendo Switch™ system! Become the best Pokémon Trainer you can be as you battle other Trainers, Gym Leaders, and the sinister Team Rocket. Catch Pokémon in the wild using a gentle throwing motion with either a Joy-Con™ controller or a Poké Ball™ Plus accessory (sold separately), which will light up, vibrate, and make sounds to bring your adventure to life. You can also use button controls in Handheld Mode. Share your adventure with family or friends using a second Joy-Con or Poké Ball Plus. You can even connect to the Pokémon™ GO app* using a compatible smartphone to bring over Pokémon originally discovered in the Kanto region!
Explore the vibrant region of Kanto—home to beloved characters like Brock, Misty, and the nefarious trio Jessie, James, and Meowth! Throughout the story, your bond with your partner Pokémon grows stronger as you care for it and travel together. See the world in style by customizing Pikachu and your Trainer with a selection of outfits. True-to-size wild Pokémon roam around in the game—catch them like a real Pokémon Trainer by using timing and a well-placed Poké Ball™. Battle and trade with other players who own the game via local wireless or online**. Go on a stroll with your favorite Pokémon in your Poké Ball Plus to level them up, and to receive in-game rewards after returning them to the game. Connect to Pokémon GO* to transfer caught Kanto-region Pokémon, including Alolan and Shiny forms, as well as the newly discovered Pokémon, Meltan, from that game to this one!
We have a 30-day return policy for all Brand New Items, which means you have 30 days after receiving your item to request a return.
We have a 30-day replacement policy for all Pre-Owned Items, which means you have 30 days after receiving your item to have any malfunctioning part replaced with another of the same item.
To be eligible for a return of a Brand New Item, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us by calling the store at (518) 823-4471. If your return is accepted, we can either send you a return shipping label to your email address used for the purchase, as well as instructions on how and where to send your package, we will deduct the cost of the return shipping label from your final return value. Alternatively, you can use your own shipping method to return the items. Any items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question by calling the store at (518) 823-4471.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.